Summary

Product

Renter Insight, cloud property management software

Company

Renter Insight, Denver, Colorado. DealerTide is a Renter Insight company.

Property types

Single-family, multifamily, manufactured housing communities, and mixed portfolios in one account

Portfolio size

No unit minimum and no unit maximum

Price

$49.95 per month including the first 33 units, then $1.50 per additional unit per month. Or $495 per year prepaid, including the first 33 units, then $15 per additional unit per year.

Plans

One plan. Every capability on this page is included.

Users

Unlimited users and unlimited custom user roles

Contract

No term agreement on the monthly plan

Support

Phone, chat and email. Phone: 303-586-4420, available before you become a customer.

Platforms

Web, plus iOS and Android apps for staff and residents

Accounting and financial reporting

Native double-entry accounting built into the platform, with a chart of accounts, journal entries and bank reconciliation. QuickBooks integration is available for teams whose bookkeeper works there.

• Chart of accounts, journal entries and general ledger
• Bank account reconciliation
• Bill tracking, expense entry and check printing
• Property owner transaction tracking and owner portals
• Bank connections that import transactions for reconciliation
• QuickBooks integration
• 1099 tax reporting for vendors

Reports included

25 standard reports, filterable by property, property owner, vendor, date range and unit status, with drill-down from financial statements to the general ledger.

Rent collection and payments

• Online rent payments by ACH, credit card and debit card
• CashPay, so residents can pay in cash at retail locations and the payment posts to their ledger
• Resident autopay, set up by the resident from the portal
• Rent reminders and automatic late fees
• Scheduled and recurring charges, bulk charges and manual payment entry
• A resident ledger showing every charge, fee, credit and payment

Manufactured housing communities

Manufactured housing is a native property type, not a configuration. Communities run in the same account as single-family and multifamily properties.

• Lot rent and home rent billed as separate lines on one resident ledger
• Loan and owner-financed home note tracking on the lease record, with full amortization showing principal and interest
• RUBS and utility billing for water, sewer, trash, gas and electric, posted straight to the resident ledger
• CashPay for residents who pay in cash
• Loan summary reporting

Leasing, listings and screening

• Property listings with photos, rent and unit details
• Listing syndication to sites including Zillow, Zumper, Rent.com and MH Village
• Online rental applications completed by the applicant from one link
• Applicant-completed identity verification
• Background screening with a Resident Risk Score attached to the application
• Lease creation from the approved application
• Document eSign by email or text, with signed copies stored in the resident portal
• Renewals and move-in and move-out tracking

Resident experience

• Resident portal on web, iOS and Android
• Pay rent, set up autopay, view the ledger and invoices
• Submit maintenance requests with photos and preferred times
• Access signed documents
• Buy renters insurance, with compliance tracked by the property

Maintenance, vendors and communication

• Maintenance requests and work orders with urgency, scheduling and vendor assignment
• Vendor records with trades, contacts, insurance and licenses, marked preferred or secondary
• Communications Center: text, email and chat with residents in one thread, on the record
• Portfolio and property announcements to all residents at once
• A dashboard showing new messages, maintenance, expiring leases and overdue payments

Administration and integrations

• Unlimited users and unlimited custom user roles with configurable permissions
• Multiple companies and property owners in one account
• Portfolio and property-level settings
• QuickBooks integration and bank connections
• Open API and a marketplace of partner services
• Data import: export your data to a spreadsheet and Renter Insight uploads it

What costs extra

The subscription covers every capability on this page. Services delivered by third parties carry their own transaction or filing fees: background screening, payment processing, renters insurance, bank connections and 1099 filing.

Related: DealerTide

DealerTide is a Renter Insight company that makes dealer management software for manufactured home retailers. Community operators who also sell homes can run the community on Renter Insight and the retail operation on DealerTide, with one support team. dealertide.com

Frequently asked questions