Terms of Use - Renter Insight DMS

Renter Insight, LLC

Effective Date: 06/01/2022

Last Updated: 03/19/2026

These Terms of Use (“Terms”) govern your access to and use of the websites, software, applications, platforms, APIs, and services offered by Renter Insight, LLC (“Renter Insight,” “Company,” “we,” “us,” or “our”), including without limitation www.renterinsight.com and any related products or services (collectively, the “Services”).

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, do not access or use the Services.

If you are using the Services on behalf of a company, dealership, community, property owner, manager, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms, and “you” and “your” will refer to both you and that entity.

For questions regarding these Terms, contact: legal@renterinsight.com

1. Acceptance of Terms

Your access to and use of the Services is conditioned on your acceptance of and compliance with these Terms. By using the Services in any manner, you agree to these Terms without modification.

You may not use the Services if:

(a) you are not legally able to form a binding contract; or

(b) you are prohibited by law from using or receiving the Services.

2. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we may provide notice by posting an updated version on our website, through the Services, or by other reasonable means. Your continued use of the Services after the effective date of the updated Terms constitutes your acceptance of the revised Terms.

3. Eligibility and Account Registration

To access certain Services, you may be required to create an account and provide registration information, including your name, company name, email address, phone number, billing information, and other requested details (“Registration Data”).

You agree that:

(a) your Registration Data will be true, accurate, current, and complete;

(b) you will keep your Registration Data updated;

(d) you are responsible for all activities that occur under your account; and

(e) you will notify us promptly of any unauthorized use of your account or any other security breach.

Each authorized user must have their own login credentials unless otherwise expressly approved by us in writing. Shared logins are prohibited unless specifically permitted under your subscription plan.

We reserve the right to suspend or terminate accounts that contain inaccurate information, violate these Terms, or present security or legal risk.

4. Privacy

Your use of the Services is also subject to our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you acknowledge that you have reviewed and understand our Privacy Policy.

5. Description of Services

Renter Insight provides software and related services that may include, without limitation, CRM, DMS, inventory management, websites, communications tools, payment-related tools, resident or client portals, APIs, integrations, reporting, automation, and related services.

We may add, modify, suspend, or discontinue any feature or portion of the Services at any time, with or without notice, unless otherwise required by applicable law or a separate written agreement.

6. Paid Services, Fees, and Billing

Certain Services require payment (“Paid Services”). By subscribing to Paid Services, you agree to pay all applicable fees and charges in accordance with your order, subscription, proposal, invoice, or other written agreement with us.

Unless otherwise set forth in a separate written agreement:

(a) subscriptions renew automatically for the applicable renewal term;

(b) you must provide required notice of cancellation before renewal to avoid future charges;

(d) add-on services, usage-based services, and third-party pass-through costs may be billed separately;

(e) you are responsible for all taxes, duties, levies, and similar governmental assessments, excluding taxes based on our net income.

If your payment method fails or your account becomes past due, we may suspend or terminate access to the Paid Services.

7. Cancellation and Termination

You may cancel your subscription in accordance with your applicable order or subscription terms. Unless otherwise agreed in writing, cancellation will stop future renewals but will not entitle you to a refund for the current billing period.

We may suspend or terminate your access to the Services immediately or upon notice if:

(a) you violate these Terms;

(b) you fail to pay applicable fees;

(d) we are required to do so by law or third-party provider requirements.

Upon termination or cancellation, your right to use the Services will cease. We may delete or disable access to your data after termination in accordance with our retention practices, legal obligations, and contractual commitments. You are responsible for exporting or backing up your data before termination where applicable.

8. Customer Responsibilities and Compliance

You are solely responsible for your use of the Services and for ensuring that your use complies with all applicable laws, regulations, industry rules, and third-party platform requirements, including laws relating to privacy, advertising, fair housing, consumer protection, telecommunications, payments, and data security.

You are solely responsible for:

(a) the content you upload, transmit, send, publish, or store through the Services;

(b) obtaining any legally required notices, disclosures, and consents from your customers, residents, leads, prospects, employees, and other contacts;

(d) ensuring you have permission to contact recipients through the channels you use.

9. SMS, Calls, and Communications Consent

If you provide or collect mobile phone numbers through the Services, you are solely responsible for complying with all applicable laws and regulations governing text messages, calls, and related communications, including obtaining any required prior express consent or prior express written consent.

If you submit your own mobile phone number to Renter Insight through our website, forms, chat, demos, support channels, or other interactions, and you expressly opt in where required, you agree that Renter Insight may send you informational or conversational text messages relating to your account, services, support, scheduling, updates, or requested information. Message frequency may vary. Message and data rates may apply.

You can opt out of non-essential text messages from Renter Insight at any time by replying STOP to a text message you receive from us. You may reply HELP for assistance, or contact us at legal@renterinsight.com or through our website contact methods.

Your consent to receive text messages from Renter Insight is not a condition of purchase unless expressly stated otherwise in a specific program or promotion.

You represent and warrant that any mobile number you provide to us is your number or that you are authorized to provide it and consent to receive messages at that number.

If you use our Services to send SMS or MMS messages to third parties, you agree that:

(a) you are the sender of those messages for compliance purposes;

(b) you will obtain and maintain all required consents;

(d) you will not send messages in violation of law, carrier rules, or third-party platform requirements;

(e) you will maintain records of consent where legally required.

We may suspend, restrict, or terminate your access to messaging features if we believe your use violates applicable law, carrier requirements, third-party provider rules, or these Terms.

10. Acceptable Use

You agree not to, and not to allow others to:

(a) use the Services for unlawful, fraudulent, deceptive, abusive, or harmful activity;

(b) upload, transmit, or distribute viruses, malware, or other harmful code;

(d) attempt unauthorized access to the Services, accounts, systems, or networks;

(e) reverse engineer, decompile, disassemble, or otherwise attempt to derive source code from the Services except to the extent prohibited by law from restricting such activity;

(f) use the Services to send spam, unauthorized solicitations, or unlawful communications;

(g) impersonate any person or entity or misrepresent affiliation;

(h) use the Services in a way that infringes the rights of others, including intellectual property, privacy, publicity, or confidentiality rights;

(i) overload, scrape, or misuse the Services in a manner that adversely impacts performance or availability, except as expressly authorized by us in writing.

11. User Content

You retain ownership of the data, text, files, media, content, and other materials you submit to or process through the Services (“User Content”), subject to the rights you grant to us in these Terms.

You grant Renter Insight a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, transmit, modify, adapt, display, and otherwise use User Content solely as necessary to:

(a) provide, maintain, support, and improve the Services;

(b) prevent fraud, misuse, or security issues;

(d) enforce these Terms.

You represent and warrant that you have all rights necessary to submit and use User Content in connection with the Services and that your User Content and use of the Services will not violate any law or third-party rights.

12. Feedback

If you provide suggestions, ideas, recommendations, or feedback regarding the Services (“Feedback”), you grant us a perpetual, irrevocable, worldwide, royalty-free right to use, modify, disclose, and incorporate that Feedback without restriction or obligation to you.

13. Intellectual Property

The Services, including all software, code, user interfaces, workflows, designs, graphics, documentation, trademarks, service marks, logos, and other content provided by Renter Insight, are owned by or licensed to Renter Insight and are protected by intellectual property and other applicable laws.

Except as expressly permitted in these Terms or in a separate written agreement, no part of the Services may be copied, reproduced, distributed, sold, leased, sublicensed, or otherwise exploited.

14. Limited License

Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services for your internal business purposes during the applicable subscription term.

15. APIs and Integrations

If we provide APIs, developer tools, webhooks, or integration access, your use of those tools is subject to these Terms and any additional API or developer requirements we provide.

You agree that:

(a) you are responsible for your integrations and implementation;

(b) we may change, limit, suspend, or discontinue APIs at any time;

(d) you will not use APIs in a manner that threatens security, performance, or legal compliance;

(e) upon termination of your rights to use an API, you will cease use and delete or return any related materials as required.

We are not responsible for third-party software, platforms, services, or integrations, even if they interoperate with our Services.

16. Third-Party Services

The Services may include features, content, payment functionality, messaging functionality, hosting, data enrichment, analytics, AI tools, or integrations provided by third parties. Your use of such third-party services may be subject to separate terms, privacy policies, and fees imposed by those third parties.

Renter Insight is not responsible for third-party services and makes no warranties regarding their availability, performance, or security.

17. Marketing Rights

Unless otherwise agreed in writing, you grant us a limited right to identify you as a customer and to use your business name, logo, and trademark in our customer lists, website, sales materials, and marketing materials. You may revoke this permission by written notice after your account is terminated or as otherwise agreed in writing.

18. Data Storage and Backups

You acknowledge that internet-based services are not fail-safe. While we may use commercially reasonable efforts to protect and maintain the Services, you are responsible for maintaining your own backups of User Content unless otherwise expressly stated in a separate written agreement.

We do not guarantee that User Content will never be lost, corrupted, intercepted, or altered.

19. Fair Housing and Industry Compliance

If you are a landlord, property manager, housing provider, community operator, dealer, lender, or other regulated business, you are solely responsible for compliance with all applicable federal, state, and local laws, including without limitation fair housing, consumer protection, lender disclosure, advertising, privacy, and communications laws.

Renter Insight does not provide legal advice, and your use of the Services does not replace your obligation to obtain legal counsel regarding compliance.

20. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, RENTER INSIGHT DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT:

(a) THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE;

(b) THE SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS;

(d) ANY DEFECTS WILL BE CORRECTED;

(e) THE SERVICES OR SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

21. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RENTER INSIGHT AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, LICENSORS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR USE, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF RENTER INSIGHT FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE LESSER OF:

(a) THE AMOUNTS PAID BY YOU TO RENTER INSIGHT FOR THE SERVICES DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR

(b) TEN THOUSAND U.S. DOLLARS ($10,000).

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OR EXCLUSIONS OF LIABILITY, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

22. Indemnification

You agree to defend, indemnify, and hold harmless Renter Insight and its affiliates, owners, o